OUR COMMITMENT TO EACH OTHER
OUR COMMITMENT TO YOU
We will provide friendly, courteous and awesome service. We will respect you and never take you for granted.
We will act with integrity, honesty and openness in everything we do for you.
We will absolutely respect the confidentiality of our working relationship.
We will always be available to help you understand our work or implement our suggestions.
We operate as a team. Our team members are encouraged to deal directly with you and are responsible for all inquiries you make of them.
We will acknowledge any communication you have with us as soon as possible and in no case later than the end of the next business day.
We will meet deadlines we set (or in very extreme cases, let you know well in advance of our inability to do so for reasons absolutely outside of our control).
Our services will rarely, if ever, be the least expensive on the market. They will, however, always be of the highest quality and designed to help you add significant value to your business.
YOUR COMMITMENT TO US
You will always be open, frank and honest with us at all times. You will let us know immediately of any concerns you have about our work together.
You will provide us with all the information we need to do your work. This will be done in a timely manner so that we have sufficient time to produce a quality product. Where appropriate, you will give us access to your team to help implement that process.
You will pay your account within thirty days. That way, we can continue to give you the level of support you so richly deserve.
You agree to listen to any advice we offer (although, we do acknowledge your absolute right to reject our advice). You will treat material we send you as important and worthy of your time.
We firmly believe that your perception of our performance is the reality. In this, your feedback is critical to our ability to continually innovate and improve. We look forward to your ideas, comments and suggestions
Commitments